Retail Shop Vs Online Web Store FAQ
Dear Customers, we will be opening our retail shop on 8th March to provide an alternative channel and hopefully to give you a better experience after repeated requests from you.
Please see below for more information about the 2 channels:
Do note that we will be running 2 different points systems for the retail shop and the website.
Question: Are we able to claim the points accumulated on the web store at the retail shop?
Answer: Our apologies, at the moment we are unable to claim the points accumulated on the website at the retail shop.
Question: If I am a member at the web store, are we also a member at the retail shop?
Answer: As we are running on separate systems, we will require you to sign up as a member at the retail shop if you would like to purchase from there.
Delivery and Collection
Question: Are we able to collect online purchases at the retail shop?
Answer: Our apologies that at the moment we are unable to do that, online purchases will strictly be delivered by our delivery partners.
Question: What are the payment modes at the retail shop?
Answer: We accept cash, NETS and all major credit cards
Stock and Pricing
Question: Will there be a difference in stock availability at the retail shop?
Answer: Yes, there is a chance that the web store may be out of stock but not at the retail shop or vice versa
Question: Will there be different pricing at the retail shop?
Answer: Usually no, but sometimes we may run different promotions at the different channels
Question: What can I expect at the retail shop?
Answer: No headache with deliveries, products for you to see, touch and feel, staff that you can interact with (Please be gentle with our retail staff, thank you!).